quote:

A customer posted the following question on the eu.playstation.com contact form:

Your Name: ------
Sign-In ID (Email Address): ---------------
What is your question about?: digital content purchased from PlayStation Store
PSN Online ID: --------
Date of birth: ----------------
Your Question:
Hello,

I am using a virtual credit card(VCC) supported by Garanti Bank (http://www.garanti.com.tr) on my transactions in Playstation Store. For the last couple of days, when I try to add money to my Wallet of PSN (https://account.sonyentertainmentnetwork.com/liquid/cam/account/mywallet/select-payment-instrument.action), I am getting an error ( "You can not add money to your account right now. Please try again later.") that the transaction is not being completed. I've called Sony Turkey and learned that the reason I'm not able to make a transaction was that me using a VCC. I use VCC for security reasons and want to continue using it while I'm making purchases on Playstation Store. Can you please help me about this situation?

All the best, the playstation.com team.

quote:

Hi -------,

Thanks for your e-mail about your Sony Entertainment Network (SEN) account.

I can see from your e-mail that you're having some problems with your SEN account. As we take the security of SEN accounts very seriously, we are unable to provide support on this matter by e-mail as we will need you to answer some security questions before we can investigate this further.

Therefore I would appreciate it if you could contact PlayStation Support using the contact details below and one of our team will be happy to help you.


Thank you,


Ben
PlayStation Support