7 yaşındaki kardeşim App Store'dan 350 TL'lik alışveriş yapmış. GERİ İADE KABUL EDİLDİ. - Sayfa 3

Question

Durum başlıktaki gibi arkadaşlar baya subway surferstan alabildiği kadar coin almış kardeşim babam da baya madur durumda. Önceden birkaç şey okumuştum da tam olarak bilmiyorum bu geri iade için neler yapabilirim ya da böyle bir imkanım var mı ?  Edit: İngiltere Apple'a yarım yamalak mail attım ve sağolsun natalie ablamız çok yardımcı oldu. Ve 5-7 gün icinde 355.03 tl ve eger ayrıyetten vergiler varsa onu da kredi kartina geri yollayacağını söyledi. Gerçekten çok hızlı cevap veriliyor maillere baya şaşırdım.  Benim attığım ilk mail: The applications which bought on 31.03.13 was my 7 years old daughter's fault so i request from you to give me back a refund of those applications thank you for your consideration.  İlk cevap:  Natalie, here from the iTunes Store customer support. I understand that your daughter made a number of purchases without permission and you would like them refunded. I'm sure you're looking forward to having this addressed, and I would be more than happy to look into this for you.  Before I can further assist you, I will require more information. Please reply with the following information:  - The order number of all accidental purchases made by your daughter.  You can find the order numbers of your purchases in your Purchase History. To review your purchase history, follow these steps:  1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the Apple website:  http://www.apple.com/itunes/download  Note: Installing the latest version of iTunes will not affect your Library or any items in your account that you haven't downloaded.  2) Open iTunes and sign in to the iTunes Store, if necessary.  3) From the Store pull-down menu at the top, choose View My Account.  4) Enter your password and click View Account.  5) Click Purchase History. You will see the details of your orders. To see a full list of the items from each order, click the gray circle with the white arrow next to each order number.  Once I receive this information I will be happy to further investigate.  Thank you for being an iTunes Store customer. Apple appreciates your business. Have a nice day, Alim. I look forward to your reply.  Sincerely,  Natalie iTunes Store Customer Support  Sonrasında ben de istendigi gibi satis numaralarini yazip yolladim.  İkinci cevap:  Natalie again, from the iTunes Store. Thanks for getting back to me with the requested order numbers. I'll be more than happy to further assist you now.  I checked your account and it looks like the purchases were made from within applications on your iPhone, iPad, or iPod touch. This is called an 'In-App Purchase'. For information on this type of purchase, check out this article:  iTunes Store: About In-App Purchases http://support.apple.com/kb/HT4009  I understand that the purchases were unintentional. In five to seven business days, a credit of 355.03 TRY, plus any applicable taxes, should be posted to the credit card that appears on the receipt for that purchase.  Please note that this is a one-time exception, as the iTunes Store Terms and Conditions state that all sales are final.  It is always a good idea to keep your iOS device up to date. To learn how to back up and update your device, visit:  iOS: How to update your iPhone, iPad, or iPod touch http://support.apple.com/kb/HT4623  If you would like to prevent In-App Purchases from being made in the future, you can block them on any of your iOS devices. Follow these steps for each device:  1) Tap Settings on your device's home screen.  2) Tap General.  3) Tap Restrictions.  4) If necessary, tap Enable Restrictions and enter a passcode. This passcode will prevent restrictions from being disabled without your permission.  5) Scroll down to the Allowed Content section. Switch the In-App Purchases option to OFF. Enter your Restrictions passcode if prompted.  I also wanted to take a moment to let you know that when you sign into your iTunes account using your device, you will remain signed into your account for a total of 15 minutes. During this time, any purchases made will not prompt you to enter your password again. It is during this time that accidental purchases are often made. To help ensure this doesn't happen, I would recommend that you wait until the full 15 minutes has passed before allowing another individual to make use of it. This will then not allow them to purchase items without requiring your password to be entered again.  Thank you for being a loyal iTunes Store customer. If you have further questions regarding this issue, please feel free to contact me at your earliest convenience. Have a nice day, Alim.  Sincerely,  Natalie iTunes Store Customer Support http://www.apple.com/support/itunes/ww

Answer

quote: Orijinalden alıntı: bambogie  aynısı başıma geldi. tabi tutar sizin ki kadar büyük değildi. güzelce geri bildirim yapmak suretiyle paramı geri aldım. mid 2012 macbook pro aldım. mountain lion bana ücretsiz şekilde verilmesi gerekiyordu. mac app stora girdim şifremle indir dedim. 19.99u tık diye aldılar. makinenin seri numarasıyla başvurdum geri iade ettiler. vakit kaybetmeden hemen irtibata geçin. isteğinizi güzelce yazın. hallediyorlar. %90 geri alırsınız.  Mountain lion da ayni olay baba da oldu. Hatta ben 2. Ayda farkettim, faturayi taratip gonderince iade ettiler.

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quote: Orijinalden alıntı: EXios6  Oyun içinden aldıklarınız hala duruyormu?Ne yapıyolar?  Hocam baktım sizin icin ama gitmiş hepsi oyun ici alimlarin

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quote: Orijinalden alıntı: römercan   quote: Orijinalden alıntı: EXios6  Oyun içinden aldıklarınız hala duruyormu?Ne yapıyolar?   Hocam baktım sizin icin ama gitmiş hepsi oyun ici alimlarin   Teşekkür ederim.

7 yaşındaki kardeşim App Store'dan 350 TL'lik alışveriş yapmış. GERİ İADE KABUL EDİLDİ. (3. sayfa)