BİR SAMSUNG HİKAYESİ (GÜNEY KORE ŞİKAYET) (2. sayfa)

quote:

Orijinalden alıntı: bsimsek06

samsung şikayet için verdiğiniz linkde 500 karakter sınırı var.benimde sizin gibi uzun bir mail atmam gerekiyor.yardımcı olurmusunuz acilen acaba..

quote:

Orijinalden alıntı: bsimsek06

ben 16 ağustosda tüketici mahkemesine başvurdum.hem teknosa hemde samsung için.nasip bakalım bekleyip görücez..

quote:

Orijinalden alıntı: hero_conqueror

Tşk ederim öncelikle.

Güney Kore'ye attığım mailin içeriği aşağıda yer almaktadır.
Mail adresi ise :http://www.samsungcnt.com/eng/custInq/main.do?click=true
Samsung.com yazdığınızda otomatik olarak Türkiye'deki sitesine yönlendiriliyorsunuz. Bu yüzden Güney kore menşeili bir samsung sitesine aittir bu mail adresi.

Daha öncede dediğim gibi, Türkiye'deki samsung benim televizyonumla ilgilenmedikleri için en son olarak böyle bir metin yazma durumunda kaldım.. Bu metin o an ki sinir ve nefret dolu duygularla terbiye sınırları içersinde mevzuyu detaylı ele alarak hazırlamış oldugum bır metın. Ufak tefek kusurları görmezden gelin.

HERKESE faydalı olması dileklerimle


Gönderdiğim mail.

Hi. My name is XXXXXXXXX, living in XXXXX district of province Balıkesir of TURKEY. I have problems with Samsung Customer Services in my own country. Please take this into consideration and help..

About 1 year ago, I bought the Samsung SmartTV UE55H6470 model which cost $ 1,145 at that time. Exact date: October 2014. Authorized Samsung device installation team in my area came and did TV setup I have purchased. So far, no problem.

1 year later, approximately at 01:00 AM November 28, 2015 when I was watching TV, it fell to floor spontaneously. Immediately I called for Samsung customer service in my country to report the situation to related-person for still ongoing my TV's warranty period. A few days later, Samsung authorized installation team coming for the TV setup I have bought before took to examine the damaged TV. I told them how incident occured. At the following times I wanted to get information about the status of the TV by phoning both Samsung customer service and Samsung authorized system installation team. None of them did not return to me about the situation. I tried to contact them continuously by phone and they kept me to delay the process consistently and did not give information about how it should be done. It still continues.


I took pictures of my TV after it had felt down and I did some research on how this can happen by asking the other companies in nearby. According to consumer studies and in my opinion, while authorized Samsung installation team was installing the Samsung Smart TV stand, they tightened up overly and hardly the screws belonging to TV set and as a result; I saw that TV set was cracked of the plastic as a little piece because of having been tightened up the screws overly, hardly and I sent to the Samsung customer service in my country by photographing this .

During the conversation with the Samsung customer service, I saw that given incorrect informations to Samsung Officials about my TV by Samsung authorized installation team in my area and I saw internet conversations stating that mistakes was caused by me. Whereas, authorized Samsung installation team made technical errors while installing TV setup. As a result of that, they tried to accuse me of it.

For 1 month, neither Samsung customer service nor authorized Samsung installation team has done nothing about my TV. And they still have not return with me about status of TV. In the end I just want you think. I have no TV for 1 month. In fact that you also know legal process is not in this way as they did.
I got angry because of their irresponsibility and recklessness. I went to authorized Samsung installation team's Office to get back my damaged TV. In exchange it, They gave the written service document on it "It was found to be broken on the panel display When we went to investigate. Warranty external process will be implemented". I was surprised when I saw it and I was shocked. Due to their irresponsibility and recklessness, I was discussed with them. I brought home my TV and called Samsung customer service. They told me nothing about the fate of my TV again and told me again you will be called back as always.

As a result; I wanted to let you know before I start taking judicial proceeding to complain in a court of law about Samsung customer service and authorized Samsung installation team with related-documents in my hand. Please help me about this issue. I prefer Samsung products continuously as well as phone and TV brand. I do know that Samsung products have extraordinary quality. But this latest incident has disappointed me.

Photo links of my damaged Smart TV are below.

(Düşen tv nin foto linklerini ekledim 6 tane olmak üzere)